Terms and Conditions

RETURNS/REFUNDS

We will honor requests for refunds of new, unused merchandise. We will credit your original method of payment within 14 days of our receipt of your returned items, accompanied by proof of purchase. Please ship or bring returned products to Douglas County Libraries Community Relations, 9292 S Ridgeline Blvd, Highlands Ranch, CO, 80129. You will be responsible for shipping costs associated with returned items.

EXCHANGES

We will replace damaged or defective items within 45 days of the receipt of the item. To exchange for the same item, send or bring your damaged or defective item and proof of purchase to: Douglas County Libraries Community Relations, 9292 S Ridgeline Blvd, Highlands Ranch, CO, 80129. You will be responsible for shipping costs associated with exchanged items.

PRIVACY

When you make a purchase, we collect and use your personal information (including your name, contact information, and credit card information) to fulfill orders and to communicate with you, including providing information or advertising relating to our products or services. When you place an order, we will maintain your information for our records unless and until you ask us to delete this information.

We use Shopify to power our online store. We share your information with Shopify to help us fulfill your order. You can read more about how Shopify uses your personal information at https://www.shopify.com/legal/privacy.

We may update our privacy policy from time to time in order to reflect changes to our practices or for other operational, legal or regulatory reasons. For more information about our privacy practices, or if you have questions, please contact us at webdev@dclibraries.org.

PRODUCTS & PRICES

We have made every effort to describe and display images of our products as accurately as possible. Actual products may differ slightly from representations on our site. Product descriptions and pricing are subject to change at any time. We cannot guarantee that your computer’s display of any color will be accurate. We reserve the right to discontinue any product, or to discontinue the service (or any part of the service), at any time. Certain products may be available exclusively online, may be available in limited quantities, and may only be returned or exchanged according to our policies.

Occasionally, information on our site may contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times, and/or availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time (including after you have submitted your order).